BUSINESS
Evelyn Kloczko
Operations Executive
Building stronger operations for growing businesses.
I help growing businesses improve the systems, people, and day-to-day operations that keep the business moving forward.
THE REALITY
Your business has grown.
Has the way you run it grown with you?
You’ve built a successful business. But somewhere along the way, running it became more complicated than it needs to be.
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Behind the scenes, operational challenges can slow your team down, consume your time, and ultimately affect the experience you deliver to your clients and customers.
YOU ANSWER EVERY QUESTION
You’re the hub for decisions, approvals and problem solving.
INCONSISTENT CUSTOMER EXPERIENCE
The experience depends too much on who’s handling it.
INFORMATION LIVES IN PEOPLE’S HEADS
Important knowledge isn’t documented or easy to find.
NO TIME TO STEP BACK
You’re too deep in the day-to-day to fix what’s creating the day-to-day.
UNCLEAR OWNERSHIP AND PRIORITIES
Tasks fall through the cracks and accountability gets muddy.
YOUR OPERATIONS HAVEN’T KEPT UP
The way you work today isn’t built for the business you’ve become.
Your Business
Should Work For You
Operations strategy and transformation for established businesses ready to simplify what’s become complicated, strengthen what isn’t working, and create better experiences for the customers and clients they serve.
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Better operations create a better customer experience.
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DIFFERENT BUSINESSES
Different businesses. With many of the same challenges.
You’ve built a successful business. But somewhere along the way, running it became more complicated than it needs to be.
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Behind the scenes, operational challenges can slow your team down, consume your time, and ultimately affect the experience you deliver to your clients and customers.
RETAIL & CUSTOMER-FACING
When the customer experience happens in real time, strong operations matter at every touchpoint.
I help businesses view the full experience—from team communication and daily workflows to sales, service, and the systems that support them.
PRODUCTION & PROJECT-BASED
Complex work requires alignment across people, timelines, budgets, and client expectations.
With decades of experience in production and operations leadership, I understand how to identify bottlenecks, improve workflows, strengthen accountability, and keep both the work and the client experience moving forward.
Your industry may be different. The goal is the same:
A business that works better for you, your team and the people you serve.
VACATION RENTAL & HOSPITALITY
A great guest experience depends on far more than a beautiful property.
From booking and guest communication to property readiness, vendor coordination, and the details that shape the stay, I help owners look at the operation as a whole and identify where it can work better.
HOW I CAN HELP
I look at the whole business—not just
the problem in front of you.
I look across the operation to understand how the pieces work together—and where greater clarity, stronger systems and better decisions can make the business easier to run.
People
Roles & accountability
Process
Workflows & handoffs
Client Experience
Service & communication
Systems
Technology, AI & automation
Performance
Financials & KPIs
Leadership
Time, priorities & capacity
WAYS TO WORK TOGETHER
The right level of support for where your business is now.
Whether you need clarity on what’s holding the business back, help redesigning how it operates, or experienced leadership to help move it forward, we can start with the level of support that makes sense.
OPERATIONS
DIAGNOSTIC
See what’s really happening.
A focused assessment of your operations to identify bottlenecks, gaps and opportunities—and determine what needs attention first.
OPERATIONS TRANSFORMATION
Build a better way to operate.
Hands-on work to simplify workflows, strengthen systems and responsibilities, and improve how your business and customer experience work together.
FRACTIONAL OPERATIONS LEADERSHIP
Experienced leadership when you need it.
Ongoing strategic and operational leadership to help implement change, strengthen the organization and keep priorities moving forward.
Why work with Evelyn
More than 30 years of operations, production, retail, customer experience, team leadership and business ownership have taught me how to see what isn ’t working, understand why—and build a better way forward.
30+ Years
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Executive Operations Leadership
Large Teams & Budgets
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Led complex operations, teams and managers
Production & Operations
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Deep experience in production, post-production, retail and visual communication
Business Owner
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I understand the challenges because I’ve been there
Let’s talk about your business.
You don’t need to have the solution figured out before we talk. We’ll start with what’s happening now, what’s getting in the way, and where you want the business to go next.
Not sure which service you need? That’s okay. We’ll determine the best place to start.